ritish Airways has apologised after an IT situation precipitated the cancellations of home and European flights on Thursday, as Britain heads into the Financial institution Vacation weekend.
There have been greater than 50 cancelled British Airways flights departing Heathrow on Thursday with the airline urging passengers to examine their flight standing earlier than going to the airport on Friday.
There have been greater than 20 flights that had been cancelled or nonetheless at the moment delayed that had been meant to land at Heathrow on Thursday.
Some flights which might be as a consequence of depart Friday night have been notified their flights are delayed, including to the stress for purchasers.
It comes because the airline needed to cancel flights simply earlier than Christmas as a consequence of IT points, and in 2017 when a whole bunch of flights from Heathrow and Gatwick airports had been cancelled as a consequence of an IT failure.
A press release from British Airways launched simply earlier than 10pm on Thursday stated “we’re conscious of a technical situation, which we now have been working laborious to repair”.
“As a consequence of excessive name volumes please solely contact us in case you’re as a consequence of journey within the subsequent 48 hours.”
A tweet from British Airways at 11:27pm on Thursday stated their “programs are again up and working” however there would possibly nonetheless be “intermittent points”.
A spokesperson from Heathrow Airport stated the cancellations aren’t as a consequence of airport strikes.
“British Airways is at the moment working to resolve a technical situation with quite a few its programs. Now we have further Heathrow colleagues on-hand within the terminals to offer passengers with any further help required.”
Prospects can obtain refunds, re-book or if they’ve to remain in a single day they are going to be supplied meals and lodge lodging.
One Twitter person, who was on the airport at round 7pm, stated: “Virtually all BA flights from LHR T5 cancelled tonight. No information. About 4 folks on BA desks making an attempt to cope with the chaos.
“Come on BA you are able to do higher than this. You’re alleged to be the UK’s flagship.”
The delays and cancellations are anticipated to proceed on Friday.
It comes as safety guards at Heathrow Airport launched a three-day strike on Thursday in a dispute over pay.
Members of Unite have already held 15 days of commercial motion, together with over the busy Easter interval.
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